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FAQ

We try to be as accessible and customer friendly as possible, pls write to us if you have any specific requirement for jewellery custom design and we would try to satisfy your requirements

Can you tell me more about your offerings?

We make custom jewellery or personalized jewellery in brass, silver and gold. Some of our offerings include

  1. 3D Face Pendants sculpted using advanced CAD software tools
  2. 2D Picture Pendants of the finest quality of your loved ones
  3. Name & Letter Jewellery as per customer requirement
  4. Customised gold & diamond jewellery

We keep introducing new products from time and time and keep updating our designs. Our entire focus is to create personalized jewellery that is close to your heart.

What are the prices?

Our prices are mentioned on the individual pages of products. Our prices start from INR 2000/- onwards for simple picture pendants.
Some prices mentioned are for labor charges only in cases such as 3D picture pendants. Since the gold weight in those cases cannot be estimated beforehand, we have provided the labor charges only and the cost of gold will be charged on actual consumption of gold. All prices are mentioned on individual pages.

 

 

What would be the delivery time?

The delivery time varies from product to product. For some products such as picture pendants, the delivery time is within 5 to 7 days from receipt of advance payment. For some highly custom and detailed products like the 3D Face pendants & customized jewellery, the delivery time would be 4 to 6 weeks. For the name and letter pendants, our delivery time is within 3 to 4 weeks. However, our customers will be involved in the design process so they will get design proof for most products in a few days.

How to order our jewellery?

Please go to our collection pages and choose the relevant product and submit an order to us. Our team will then contact you for order processing. For any queries, you may WhatsApp 9833885929
For some products like 3D Face Pendants & Custom Jewellery, we require a part advance payment to start work and show you the design proof, however for simple products like 2D Picture Pendants, we require 100% advance payment via online payment gateway or any other accepted mode of payment like RTGS etc.
Relevant payment information is provided on each product page.

What are the refund terms?

We strive for 100% satisfaction. During the design stage, if you do not approve the design, we will refund 100% in advance back. After manufacturing and before shipping, if you disapprove of the pendant we will provide the full advance back. However, after approval of the manufactured piece image, refunds will be only processed based on manufacturing defects on a case-to-case basis.

For picture pendants, we provide 100% refund in the rare event if the product is not satisfactory due to manufacturing defects if any. We need the product to be returned to us by courier for processing the refund in all cases.

 

What if I need a custom design with custom stones?

If you have any custom requirements, pls talk to us and we will work to provide a solution for you.

What kind of image is needed to make a 3D face pendant or picture pendant?

We need a clear image by email (not Whatsapp) to make the pendant. The image must be front-facing preferably with clear details of features of the face.

How does customized jewellery work?

You need to send us an image or a sketch or concept of the design you want. Once you send us the design, we will review the same and make the CAD for the same. Once done, we will send you an image for approval and send you approximate prices. Once approved, we will manufacture the finished piece.

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